Shipping and Return

Shipping Information:

• Delivery Times: Orders are processed within 1-2 business days. Estimated delivery times are usually 3-5 business day but can vary based on the destination and shipping method selected during checkout.

• Shipping Costs: Shipping costs are calculated at checkout based on the weight of the items, shipping destination, and selected shipping method.

• International Shipping: We offer international shipping upon request. Kindly contact us using the contact page on the website or Instagram direct message. 
  
  
• Tracking Orders: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor the status of your delivery.

Returns & Exchanges:

• Return Policy: We accept returns within 15 days of the delivery date. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
  Please note that items purchased at a discounted price or during a sale may not be eligible for returns. Any such exceptions will be clearly specified during the checkout process.

• Return Process: To initiate a return or exchange, please contact our customer service team at contact@ettej.com. Once your return is approved, you will receive instructions on how to proceed.

• Refunds: Refunds are issued to the original payment method used for the purchase and may take up to 7-10 business days to process, depending on your bank or financial institution.

For further assistance or inquiries regarding shipping and returns, please contact our customer service team at contact@ettej.com.